Welcome to teddybears.pk.
By accessing our website or placing an order, you agree to the terms and conditions outlined below. Please read them carefully before using our services.
1. General
teddybears.pk operates as an online store offering gift and teddy products across Pakistan.
We reserve the right to update, modify, or change these terms at any time without prior notice. Continued use of the website after changes means you accept the updated terms.
2. Eligibility
By using this website, you confirm that you are at least 18 years old or using the website under the supervision of a parent or legal guardian.
3. Products & Descriptions
We make every effort to display product images and descriptions accurately. However, slight variations in color, size, or appearance may occur due to lighting, photography, and screen differences.
Such variations are normal and are not considered defects.
4. Orders
All orders placed on teddybears.pk are subject to acceptance and availability.
We reserve the right to:
- Cancel any order at our discretion
- Refuse service to any customer in case of suspicious, abusive, or fraudulent activity
- Limit or block orders that appear to misuse our policies
Once an order is confirmed, you will receive confirmation via email or WhatsApp.
5. Pricing & Payment
All prices are listed in Pakistani Rupees (PKR).
We offer:
- Cash on Delivery (COD)
- Bank Transfer (for selected orders)
For bank transfer orders, payment details will be shared after order placement via email or order confirmation message. Orders will only be processed after payment is confirmed.
We reserve the right to correct pricing errors before order dispatch.
6. Shipping & Delivery
We deliver across Pakistan through trusted courier services.
Estimated delivery times:
- Karachi: 2 working days
- Other cities: 3 to 4 working days
Delivery times are estimates and may be affected by courier delays, weather conditions, strikes, or public holidays.
We are not responsible for delays caused by courier companies once the order is dispatched.
7. Shipping Charges
Shipping charges, if applicable, will be displayed at checkout. In rare cases, additional charges may apply for remote areas based on courier policy.
8. Returns & Refund Policy (No-Questions-Asked Policy)
We offer a No-Questions-Asked Return & Refund Policy under the conditions mentioned below.
Customers may request a return or refund if:
- The product is damaged upon arrival
- The wrong item is delivered
- The product has a manufacturing defect
To be eligible, customers must contact us within 48 hours of delivery with clear photo or video evidence.
Once approved, we will offer either:
- Replacement of the product, or
- Refund (as applicable)
Important Notes:
- Abuse of this policy may result in refusal of service
- We reserve the right to deny return/refund requests in cases of misuse, false claims, or repeated abusive behavior
- Returns are not accepted for change of mind or personal preference unless explicitly stated for specific products
9. Order Cancellation
Orders can only be cancelled before dispatch.
Once an order has been shipped, it cannot be cancelled.
We reserve the right to cancel any order before shipping if required.
10. Customer Responsibility
Customers are responsible for providing correct:
- Name
- Phone number
- Delivery address
We are not responsible for delays or losses caused by incorrect or incomplete information provided by the customer.
11. Fraud Prevention
We actively monitor orders for suspicious or fraudulent activity.
We reserve the right to:
- Cancel suspicious orders
- Block repeat abusive users
- Take necessary action to protect our business operations
12. Limitation of Liability
teddybears.pk is not responsible for indirect losses, delays, or damages caused by courier services or third-party providers after dispatch.
Our liability is limited strictly to the value of the purchased product.
13. Privacy
We respect your privacy and only collect necessary information for order processing, delivery, and customer support.
We do not sell or share your personal data with third parties.
14. Contact
For any queries or support, please contact us through the official contact channels listed on our website.
By using teddybears.pk, you agree to all the terms stated above.