At teddybears.pk, we aim to deliver your orders safely, quickly, and in perfect condition. This page explains how our shipping process works.
1. Order Processing Time
All orders are processed after confirmation.
- Orders are usually processed within 24 to 48 hours
- Orders placed on weekends or holidays may take slightly longer
- You will receive a confirmation once your order is processed and ready for dispatch
2. Delivery Time
We deliver across Pakistan through trusted courier services.
Estimated delivery times:
- Karachi: 2 working days after dispatch
- Other cities in Pakistan: 3 to 4 working days after dispatch
Delivery times are estimates and may vary due to courier delays, weather conditions, strikes, or public holidays.
3. Shipping Charges
Shipping charges (if applicable) are shown at checkout before order confirmation.
In some cases, remote areas may have additional courier charges. If applicable, our team will inform you before dispatch.
4. Cash on Delivery (COD)
We offer Cash on Delivery across most locations in Pakistan.
Please note:
- COD may not be available in certain remote areas
- In some cases, we may request partial advance payment for high-value or customized orders
5. Bank Transfer Orders
If you choose bank transfer:
- Payment details will be shared after order placement via email or order confirmation message
- Your order will be processed once payment is confirmed
- Delays in payment confirmation may delay dispatch
6. Order Tracking
Once your order is shipped, tracking details (if available) will be shared with you via SMS, email, or WhatsApp.
You can use these details to track your shipment directly through the courier service.
7. Delivery Delays
While we aim to deliver on time, delays may occur due to:
- Courier service delays
- Weather conditions
- Public holidays or strikes
- High order volume during sales or festive seasons
We are not responsible for delays caused by third-party courier services after dispatch.
8. Incorrect Address or Contact Information
Customers are responsible for providing accurate shipping details.
We are not responsible for:
- Delays caused by incorrect address
- Failed delivery due to wrong phone number
- Orders returned due to incomplete information
If an order is returned due to incorrect details, re-shipping charges may apply.
9. Undelivered Orders
If a delivery attempt fails due to customer unavailability, the courier may attempt re-delivery or return the parcel to us.
Additional shipping charges may apply for re-dispatch.
10. Contact Us
If you have any questions about shipping or delivery, you can contact our support team through the details provided on our website.
We are happy to assist you.
By placing an order on teddybears.pk, you agree to this Shipping Policy.